My Experience at Panera Bread

Below is the transcript of my recent experience at Panera Bread. This resulted in getting a coupon for $6 to use at my next visit at Panera:

Topic: My experience at Panera Bread

Comments:

I frequent this Panera quite a bit for breakfast, to get the asiago cheese bagel and sundried tomato cream cheese - very good. I've recently expanded to lunch. I can't be more disappointed with the sandwiches. Where is the meat? Today I had the chicken ceaser sandwich and there was more tomato and lettuce than meat. I had two bites into my half sandwich with no meat. I would have complained at the store but I got it to go and was back at my desk with a meeting in front of me so I couldn't leave.

The other time I got a chicken salad sandwich and it was the same thing- hardly any meat. I ate at the store so I asked for more. If I wantedthe bread and fixings to dominate my sandwich I'd go to Subway. Tomato and lettuce should not look like the main ingredient in a sandwich, unless it's a BLT. I was very disappointed with this and will definitely think twice about getting another Panera sandwich. They are very good, but the meat portions are very poor.

Thanks,

The Food Guy

*****************************************************************

Dear Food Guy,

Thank you for taking the time to contact us regarding your visit to our XXXXX location. We sincerely apologize for your disappointing experience with the your sandwich. I forwarded your comments to the District Manager for review.

We always strive to provide a wonderful meal, great service and a welcoming environment for our customers. When we fall short of that goal, we want to know about it. Thanks to feedback like yours, we canaddress problems quickly. Please forward your address, and I will be happy to send you a certificate for a treat on us. Please allow approximately two weeks for delivery.

Thanks again for contacting us.

We appreciate your business and value your comments.

Sincerely,

Isabella
Customer Comment Coordinator